Eligible condition
For change-of-mind requests, products must be unused, complete and in original saleable condition.
RETURNS & EXCHANGES
A considered return, handled with care.
BLOMDAHL UAE offers a voluntary 30-day return or exchange window for eligible products, subject to the conditions below. This policy operates in addition to, and does not limit, mandatory rights available under applicable United Arab Emirates consumer-protection law. Last updated: 7 September 2026.
Hygiene protected
Sealed or hygienically protected jewellery packaging should remain unopened for change-of-mind returns.
Statutory rights preserved
Different rules apply if a product is defective, damaged, incomplete, incorrect or materially not as described.
ELIGIBILITY
Change-of-mind returns are subject to conditions.
CONDITION
Unused, complete and saleable
A discretionary change-of-mind return or exchange must be requested within 30 days of receipt and, subject to applicable law, the product must be unused, unworn, unaltered, complete and in its original saleable condition with all packaging, labels, accessories and promotional items supplied with it. Reasonable inspection to check the product is permitted where applicable.
HYGIENE RULE
Opened hygiene packaging
For health and hygiene reasons, jewellery or piercing-related products supplied in sealed, sterile or hygiene-protective packaging are generally not eligible for a discretionary change-of-mind return once that protection has been opened, removed or compromised. This exclusion does not apply where the item is defective, damaged, incorrect, misdescribed, unsafe, or where applicable UAE law provides a non-excludable remedy.
HOW IT WORKS
Start your request in three clear steps.
Contact our team
Contact us within the applicable period and provide the order number, product, reason for the request and, where relevant, clear photos or other reasonable evidence of damage, defect or incorrect supply.
Return and inspection
Follow the return instructions provided by our team. Return collection will be arranged by BLOMDAHL UAE where applicable. Returned products may be inspected to verify the condition and the basis of the request. Inspection does not reduce any mandatory consumer right.
Outcome confirmed
We will confirm the approved remedy, exchange, refund or reason a discretionary request does not meet the published conditions. Where the law requires a repair, replacement, refund or other remedy, that legal entitlement will take priority over any conflicting discretionary policy term.
AFTER APPROVAL
Refunds and exchanges, clearly explained.
Card and electronic refunds
Approved electronic-payment refunds are normally returned to the original payment method where technically available. After BLOMDAHL UAE submits the refund, the final posting time is controlled by the bank, card scheme or payment provider and may take approximately 10–20 days.
Cash-on-delivery refunds
For approved discretionary change-of-mind returns paid by cash on delivery, the normal refund method is BLOMDAHL UAE website credit. If applicable UAE law requires a monetary refund or another remedy for a defective, damaged, incorrect, misdescribed or otherwise legally non-conforming item, that statutory remedy will apply instead.
Exchanges
Once an exchange is approved, the selected replacement item will be dispatched subject to availability, price difference, eligibility and any disclosed delivery charge. If the requested replacement is unavailable, we may offer another product, store credit or refund as appropriate and subject to applicable law.
Discounted, award and complimentary items
Subject to applicable law, discounted products are not eligible for a discretionary cash refund but may be exchanged within 30 days if they satisfy the eligibility conditions. Award, gift or complimentary items are normally not returnable for cash value and may be exchangeable only where expressly approved. These restrictions do not remove statutory remedies for defective, damaged, incorrect or misdescribed goods.
READY TO START?
Tell us about your order.
Have your order number and reason for the request ready. We may ask for reasonable supporting information needed to assess the request. Nothing in this policy limits a customer right or remedy that cannot lawfully be excluded under applicable UAE law.